Terms & Conditions
1. Introduction
Welcome to U-Proof. These Terms & Conditions apply to your use of our website, online store, products and services.
By browsing this website or placing an order with U-Proof, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use this website or purchase from us.
2. About U-Proof
U-Proof supplies waterproofing products for roofs, gutters, concrete, metal, walls and exposed surfaces. Our products are intended to help customers seal, protect and maintain suitable surfaces when used correctly and according to the relevant product guidance.
3. Product Information
We make every effort to ensure that product descriptions, images, specifications and information on this website are accurate and up to date.
Product results may vary depending on surface condition, preparation, application method, weather conditions and correct product selection. Customers are responsible for ensuring that the product purchased is suitable for their intended use.
If you are unsure which product to use, please contact us before placing your order.
4. Orders
All orders placed through this website are subject to availability and acceptance by U-Proof.
Once an order is placed, you may receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee product availability until the order has been processed.
We reserve the right to cancel or refuse an order if products are unavailable, payment is not received, incorrect information has been provided, or an error appears on the website.
5. Pricing
All prices are displayed in South African Rand unless stated otherwise.
We make every effort to ensure pricing is accurate. However, if a pricing error occurs, U-Proof reserves the right to correct the error and contact you before processing the order.
Prices may change without prior notice.
6. Payment
Orders must be paid for using the available payment methods provided at checkout.
Your order will only be processed once payment has been received and confirmed.
7. Delivery
Delivery times may vary depending on your location, courier availability, product availability and other factors outside our control.
U-Proof will make reasonable efforts to deliver orders within the estimated delivery period, but delivery dates are not guaranteed.
Please ensure that the delivery address and contact details provided at checkout are correct.
8. Returns and Refunds
Returns and refunds are handled according to our Returns & Refunds Policy.
Products must be returned in the required condition and within the applicable return period. Used, opened, damaged or incorrectly stored products may not qualify for return unless required by law.
Please contact us before returning any product.
9. Product Use and Application
Customers must follow the correct preparation and application guidance when using U-Proof products.
U-Proof is not responsible for product failure caused by incorrect preparation, incorrect application, unsuitable surfaces, poor storage, extreme weather during application, or use of the product outside its intended purpose.
For best results, surfaces should be properly inspected, cleaned, prepared, primed where required and maintained after application.
10. Advice and Guidance
Any product advice, website content, application guides or recommendations provided by U-Proof are intended as general guidance only.
Because every surface and project is different, customers should assess their specific conditions before applying any product. Where necessary, professional advice should be obtained before starting a waterproofing project.
11. Website Use
You agree not to misuse this website, attempt to interfere with its operation, upload harmful content, or use the website for unlawful purposes.
We reserve the right to restrict access to the website if we believe these Terms & Conditions have been breached.
12. Intellectual Property
All website content, including text, images, graphics, logos, product information and design elements, belongs to U-Proof or is used with permission.
You may not copy, reproduce, distribute or use website content without written permission from U-Proof.
13. Limitation of Liability
U-Proof will not be liable for indirect, incidental or consequential loss arising from the use of this website, delayed delivery, incorrect product use, or application failure caused by factors outside our control.
Nothing in these Terms & Conditions limits any rights you may have under applicable South African law.
14. Privacy
We respect your privacy and handle personal information according to our Privacy Policy.
By using this website or placing an order, you agree that we may collect and process the information needed to fulfil your order, communicate with you and provide customer support.
15. Third-Party Links
This website may contain links to third-party websites or services. U-Proof is not responsible for the content, privacy practices or terms of any third-party website.
16. Changes to These Terms
U-Proof may update these Terms & Conditions from time to time. Any changes will be published on this page.
Your continued use of the website after changes are published means that you accept the updated terms.
17. Governing Law
These Terms & Conditions are governed by the laws of South Africa.
18. Contact Us
If you have any questions about these Terms & Conditions, please contact us.
Email: support@uproof.co.za
