Privacy Policy

1. Introduction

U-Proof respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us or use our online store.

By using this website, you agree to the terms of this Privacy Policy.

2. Who We Are

U-Proof supplies waterproofing products for roofs, gutters, concrete, metal, walls and exposed surfaces.

For the purposes of this Privacy Policy, “U-Proof”, “we”, “us” and “our” refers to the owner and operator of this website.

3. Personal Information We Collect

We may collect personal information when you:

  • Visit or browse our website

  • Create an account

  • Place an order

  • Contact us through a form, email or phone call

  • Subscribe to a newsletter

  • Request product advice

  • Interact with our website, products or services

The personal information we collect may include:

  • Name and surname

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Order details

  • Payment confirmation details

  • Company name, where applicable

  • Messages or enquiries sent to us

  • Website usage information

  • Device, browser and IP address information

We only collect information that is reasonably required for our business, ecommerce, customer support, delivery and communication purposes.

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Arrange delivery of products

  • Confirm payments

  • Communicate with you about your order

  • Respond to enquiries and product advice requests

  • Manage customer accounts

  • Send updates or marketing communication, where you have opted in

  • Improve our website, products and services

  • Prevent fraud, misuse or unauthorised activity

  • Comply with legal, tax, accounting and regulatory obligations

We will not use your personal information for purposes that are unrelated to the reason it was collected, unless permitted or required by law.

5. Payment Information

Payments made through this website may be processed by a secure third-party payment provider.

U-Proof does not store full card details on our website. Payment information is processed according to the security and privacy practices of the relevant payment provider.

6. Cookies and Website Tracking

This website may use cookies and similar technologies to improve website functionality, analyse traffic and support ecommerce features.

Cookies may help us:

  • Keep products in your cart

  • Remember website preferences

  • Understand how visitors use the website

  • Improve website performance

  • Support marketing or analytics tools, where applicable

You can disable cookies in your browser settings, but some website features may not work correctly if cookies are blocked.

7. Sharing Personal Information

We may share your personal information with trusted third parties where necessary to provide our services.

This may include:

  • Courier and delivery companies

  • Payment processors

  • Website hosting providers

  • Email and communication platforms

  • Analytics or marketing tools

  • Professional advisors, where required

  • Authorities or regulators, where required by law

We only share information that is necessary for the relevant service or legal requirement.

8. Marketing Communication

We may send you marketing communication, product updates or waterproofing advice if you have subscribed or opted in to receive these messages.

You can unsubscribe from marketing communication at any time by using the unsubscribe link in the email or by contacting us directly.

We will still be able to send you important service-related messages about orders, deliveries, payments or account activity.

9. How We Protect Your Information

We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include secure website hosting, access controls, password protection, encrypted payment processing and limited access to customer information.

While we take reasonable steps to protect your information, no online system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, unless a longer retention period is required or permitted by law.

This may include keeping order, payment, delivery, tax, accounting and customer support records for business and legal purposes.

11. Your Rights

You may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct or update your personal information

  • Ask us to delete your personal information, where legally permitted

  • Object to certain types of processing

  • Withdraw consent for marketing communication

  • Lodge a complaint with the Information Regulator

To exercise these rights, please contact us using the details provided below.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

U-Proof is not responsible for the privacy practices, security or content of third-party websites. We recommend that you read the privacy policies of any third-party websites you visit.

13. Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

14. International Transfers

Some of our service providers may store or process information outside South Africa.

Where this happens, we take reasonable steps to ensure that your personal information is handled securely and in line with applicable privacy requirements.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page. Your continued use of the website after changes are published means that you accept the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Email: support@uproof.co.za

17. Information Regulator

If you believe your personal information has been processed in a way that does not comply with applicable privacy law, you may contact the Information Regulator of South Africa.

Website: Information Regulator South Africa
Email: enquiries@inforegulator.org.za